Shipping & Delivery

Last updated 11 October 2026

Where we ship

We ship to every serviceable pincode in India. We do not currently ship internationally. If you are outside India and would like to order with us, message us on WhatsApp and we will tell you whether we can arrange it. On an international order, all shipping charges, along with any customs duty or import tax, are paid by the customer.

What it costs

Nothing, with standard delivery. It is free on every order, anywhere in India, with no minimum. If you would like your order sooner, you can choose express delivery at checkout for ₹40. That is charged once per order, however many sarees are in it, and it is shown in your total before you place the order. Delivery times are estimates. If a parcel is delivered later than estimated, the express delivery charge is not refunded.

How long it takes

Orders are dispatched within 2 business days of payment being confirmed, whichever delivery you choose. Our shipping partner typically delivers in 7–8 days from dispatch with standard delivery, and in 3–4 working days from dispatch with express delivery. Remote and rural pincodes can take longer, and festival periods slow everything down — we would rather tell you that up front than promise a date we cannot control.

If someone else signs for it

Delivery is confirmed by signature, not by a one-time code, so there is nothing for you to hand over. If someone else at your address signs for the parcel — a family member, a neighbour, a building guard — it counts as delivered.

Tracking

Once we hand the parcel over, we send the consignment number on WhatsApp, to the number you ordered with, so you can follow it on the carrier’s own tracking page. You can also look your order up on our order tracking page with the phone number you ordered with. Tracking can take up to 24 hours to show its first scan.

If a parcel is delayed or lost

If tracking has not moved for seven days, contact us and we will raise it with our shipping partner. Their investigation can take up to 30 days. If a parcel is confirmed lost in transit, we refund you in full — we do not ask you to wait for their compensation to come through first. If the same saree is still in stock we can send a replacement instead, whichever you prefer.

Checking your parcel

Please open the parcel and check the saree within 48 hours of delivery. If it arrives damaged or is not what you ordered, photograph it before removing tags and contact us the same day. See the returns and refunds policy for what happens next.

Questions

Email hello@sundarisarees.com or message us on WhatsApp.