Frequently asked questions

Each design comes in a few colours, and the stock of each colour is limited. We do not show exact numbers, but we will tell you when a design is down to its last few. When a colour sells out we leave it on the page rather than hiding it, so you can still see what the design looks like in it.

Placing an order reserves it. We hold the pieces in your order for 15 minutes; after that they may go back on sale until we have confirmed your payment, and if one sells before we do we return your payment in full. If you would like a piece kept aside before you order, message us on WhatsApp and we will tell you how long we can keep it.

We only take UPI payments as of now. Place your order on the site, then pay by UPI on WhatsApp: your order's page has a button that opens a message to us with the order number and the amount. We confirm the order when the money arrives.

Not at the moment. A saree is often worth several thousand rupees, and we cannot risk one travelling on an unconfirmed order.

Dispatched by our shipping partner within 2 business days, then typically 7–8 days from dispatch with free standard delivery, or 3–4 working days from dispatch with express delivery for ₹40 per order. You choose at checkout. Rural pincodes and festival periods run longer. Full detail on the shipping policy page.

Nothing, with standard delivery: it is free on every order, anywhere in India, and takes 7–8 days from dispatch. If you would like it sooner, express delivery takes 3–4 working days from dispatch and costs ₹40 per order, however many sarees are in it. Delivery times are estimates. If a parcel is delivered later than estimated, the express delivery charge is not refunded.

No. Delivery is confirmed by signature, not by a one-time code. Some couriers do use OTPs; ours does not, and we would rather say so than have you waiting for a message that never comes.

Not yet. If you would like to order with us from outside India, message us on WhatsApp and we will tell you whether we can arrange it. Shipping and any customs charges would be paid by you.

No. Every piece is inspected and packed by hand before it ships, so we do not take one back because the shade was not what you pictured or plans changed.

Ask us anything before you buy — we will send more photographs, describe the weave and weight honestly, and tell you when we think a piece is not right for what you have in mind. See the returns and damage policy.

We will put it right, but we need a continuous unboxing video: one unbroken take that starts before the sealed parcel is opened, shows the shipping label, shows the saree being lifted out, and shows the damage — no cuts, pauses or edits.

Send it within 48 hours of delivery. We review within two business days, offer an exchange if we hold a comparable piece, and refund you in full if we do not.

Because we cannot inspect the parcel once it leaves us. A single continuous recording is the only thing that separates damage in transit from damage after delivery. We would rather explain the standard plainly than pretend to a returns policy we cannot honour.

Only against an accepted damage claim, and only if we hold a comparable piece. If we do not, you get a full refund instead.

Screens show colour differently, so a shade can look a little different in person than it does on your phone. Please ask before ordering if a shade matters, and we will send more photographs on WhatsApp.

Natural variation is not a defect. If a piece is materially different from how it was described on its product page, that is a different matter and we will resolve it — contact us.

Yes, on every saree. It is unstitched and attached to the saree; the exact length is listed on each product page under Details and measurements.

Care instructions differ by fabric and are on every product page. There is a fuller guide at fabric and care.

Not currently. Note that a saree which has been altered, pre-pleated or stitched cannot be returned.