Policies
Returns & Refunds
We check every saree by hand before it ships.
Last updated 11 October 2026
Every saree is inspected and packed by hand before it is sealed. Because of that, the chance of a damaged saree reaching you is very small. It is also why our rules are strict.
When we accept a return
We accept a return if the saree arrives damaged and you send us a full unboxing video with no cuts. We do not accept returns for any other reason.
The video
Your video needs to:
- Start before you open the sealed parcel, showing the shipping label.
- Run in one take, with no cuts, pauses or edits.
- Show the parcel being opened and the saree taken out.
- Show the damage clearly, in the same take.
Send it within 48 hours of delivery, by WhatsApp or to hello@sundarisarees.com, with your order number.
What happens next
Send the saree back to us. Once it reaches us we inspect it, and we process the refund only after we approve the claim. The refund goes back to the same payment method you used, within 5–7 business days of approval.
What is not damage
A saree in your hands can look a little different from its photograph, and one piece can differ slightly from another. These differences are normal and are not damage:
- Slight unevenness in the fabric, or thicker and thinner threads.
- Small differences in the pattern spacing or the border.
- Colour that looks different on a screen than it does in person.
- The shine of silk changing as the fabric moves.
If a shade matters to you, message us before you buy and we will send more photographs.
What we cannot accept
- A saree that has been worn, washed, dry-cleaned or perfumed.
- One that has been altered, pre-pleated or stitched.
- One with the tags removed.
- Damage reported more than 48 hours after delivery.
- A claim without a full unboxing video.
If the parcel is lost
Different situation, and no video is needed. If our shipping partner confirms a parcel lost in transit, we refund you in full without waiting for their compensation. See the shipping policy.
Cancellations
You can cancel any order before we ship it. Once it has shipped we cannot cancel it. See the cancellation policy.