Cancellation Policy

Last updated 23 September 2026

Before it ships

You can cancel any order at no cost until we hand it to our shipping partner. That is usually about 2 business days from payment. Email hello@sundarisarees.com or message us on WhatsApp with your order number.

We refund the full amount to the payment method you used. It reaches you within 5–7 business days, depending on your bank.

After it ships

Once the parcel has shipped we cannot cancel the order. Please do not refuse the parcel at the door — a refused parcel takes weeks to come back to us and makes everything slower.

If the saree arrives damaged, the returns policy covers it.

When we cancel an order

We may cancel an order, and we will always tell you why, if:

• The saree sold out before we could confirm your order.
• Payment did not clear.
• The delivery address is incomplete or not serviceable, and we could not reach you to correct it.
• A price or description was listed in obvious error.

You get the full amount back. We do not keep a cancellation charge.

Changing an order

We cannot change what is in an order once it is placed, but we can update a delivery address before it ships. Message us quickly if you need to.